Privacy Policy

PRIVACY POLICY

Last Updated: October 6, 2026

Leo Express Medical Care (“Leo Express Medical Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, https://leoexpressmedicalcare.com/, our online forms, appointment scheduling systems, and other services through which we interact with you.

This Privacy Policy explains what information we collect, how we use it, when we may disclose it, how we protect it, and how you may control certain communications from us.

By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Leo Express Medical Care, we may collect information such as:

  • Name
  • Address
  • Email address
  • Telephone and mobile phone number
  • Date of birth
  • Appointment information
  • Information submitted through contact or appointment forms
  • Information provided when requesting services
  • Website usage information
  • IP address
  • Browser type and device information
  • Information contained in communications you send to us
  • Other information you voluntarily provide

If you become a patient, we may also collect health information and other information necessary to provide healthcare services. Health information may be subject to additional privacy protections under applicable federal and state laws, including HIPAA where applicable.

This website Privacy Policy does not replace or supersede Leo Express Medical Care’s Notice of Privacy Practices applicable to protected health information.

2. HOW WE USE YOUR INFORMATION

We may use information collected through our website and services to:

  • Respond to inquiries and requests.
  • Contact you regarding appointments.
  • Schedule, confirm, modify, or cancel appointments.
  • Provide requested medical or wellness services.
  • Communicate with you regarding your relationship with Leo Express Medical Care.
  • Provide customer service and support.
  • Send administrative notifications.
  • Send appointment reminders and other service-related communications.
  • Process payments or transactions where applicable.
  • Improve our website, services, and customer experience.
  • Maintain website security and prevent fraud or unauthorized activity.
  • Comply with applicable laws, regulations, court orders, or legal requirements.
  • Carry out other purposes disclosed to you at the time information is collected or with your consent.

3. TEXT MESSAGING / SMS COMMUNICATIONS

Leo Express Medical Care may offer customers the ability to receive communications through SMS/text messages.

SMS communications may include, depending on the program for which you have provided consent:

  • Appointment reminders and confirmations;
  • Appointment-related notifications;
  • Responses to requests or inquiries;
  • Service-related communications;
  • Customer support communications; and/or
  • Promotional or marketing messages where you have separately provided the required consent.

SMS CONSENT IS OPTIONAL

Providing consent to receive SMS messages is not a condition of purchasing any goods or services or receiving medical care from Leo Express Medical Care.

You may use our services and communicate with us without consenting to receive marketing or promotional text messages.

Where SMS consent is requested, the SMS consent checkbox will be separate from acceptance of this Privacy Policy and our Terms & Conditions.

4. SMS OPT-IN AND MOBILE INFORMATION

When you voluntarily provide your mobile telephone number and expressly opt in to receive SMS messages from Leo Express Medical Care, you consent to receive text messages from us at the mobile number you provided.

We do not sell, rent, or share your mobile telephone number, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Your SMS consent and mobile information may be disclosed only when reasonably necessary to provide the messaging service, operate our business, comply with applicable law, respond to legal process, protect our rights or safety, or as otherwise permitted or required by law.

For example, we may use third-party service providers that assist us with sending SMS messages. Such providers may process information solely as necessary to provide the messaging service on our behalf and are not authorized to use your SMS opt-in information for their own marketing purposes.

5. SMS MESSAGE FREQUENCY

Message frequency varies depending on your interactions with Leo Express Medical Care and the type of SMS program for which you have opted in.

You may receive recurring messages, including appointment-related, service-related, customer-care, or promotional messages, depending on the consent you provide.

Message frequency varies.

Message and data rates may apply.

Your mobile carrier may charge you according to the terms of your wireless plan.

6. HOW TO OPT OUT OF SMS MESSAGES

You may withdraw your consent to receive SMS messages at any time.

To stop receiving SMS messages, reply STOP to any message received from Leo Express Medical Care.

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from that messaging program, except where otherwise permitted or required by law.

You may also contact us directly to request assistance with SMS communications.

Please note that opting out of marketing or promotional SMS messages does not necessarily prevent us from sending essential service-related communications where such communications are permitted by law or necessary to provide services you have requested.

7. SMS HELP AND CUSTOMER SUPPORT

For assistance regarding our SMS messaging program, reply HELP to any message.

You may also contact Leo Express Medical Care directly:

Leo Express Medical Care
4364 Forest Hill Blvd
West Palm Beach, FL 33406

Phone: (561) 508-7318
Email: health@leoexpressmedicalcare.com

SMS support requests may also be handled through our normal customer service channels.

8. HOW WE COLLECT SMS CONSENT

Where SMS consent is collected through our website, users may be asked to provide their mobile telephone number and separately check an SMS consent checkbox.

The SMS consent checkbox is not pre-selected.

The SMS consent disclosure explains the types of messages that may be sent, provides the applicable message-frequency disclosure, states that message and data rates may apply, and provides instructions for obtaining help and opting out.

SMS consent is voluntary and is not required to complete a purchase, request an appointment, submit an inquiry, or receive medical services.

9. PERSONAL INFORMATION

We use personal information for legitimate business, administrative, healthcare, customer-service, and communication purposes.

We do not sell your personal information.

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, provide requested services, process transactions, operate our website, provide appointment scheduling, communicate with you, maintain security, or comply with applicable law.

Such disclosures may include providers of:

  • Website hosting;
  • Information technology;
  • Appointment scheduling;
  • Electronic communications;
  • Email services;
  • SMS messaging services;
  • Payment processing;
  • Customer support;
  • Security and fraud prevention;
  • Professional services; and
  • Other services necessary to operate our business.

These service providers are permitted to use information only as necessary to provide services to us or as otherwise permitted by applicable law.

10. IMPORTANT SMS NON-SHARING PROVISION

For clarity:

Leo Express Medical Care does not sell, rent, lease, or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

This restriction applies specifically to mobile information and SMS consent data collected through our messaging programs.

11. DISCLOSURES REQUIRED BY LAW

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations;
  • Respond to a subpoena, court order, or other valid legal process;
  • Respond to a governmental or regulatory request;
  • Protect the rights, property, or safety of Leo Express Medical Care;
  • Protect the rights, property, or safety of our patients, customers, employees, or other individuals;
  • Investigate fraud, security issues, or other unlawful activity; or
  • Comply with other legal obligations.

12. HEALTH INFORMATION AND HIPAA

If you provide health or medical information to Leo Express Medical Care in connection with healthcare services, that information may be protected under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) where applicable.

Our handling of protected health information is governed by our applicable Notice of Privacy Practices, which describes how protected health information may be used and disclosed and explains your rights concerning that information.

Nothing in this website Privacy Policy is intended to reduce or replace protections provided by applicable healthcare privacy laws.

13. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, understand website usage, maintain security, and improve the user experience.

Cookies may allow us to:

  • Remember preferences;
  • Understand how visitors use our website;
  • Analyze website performance;
  • Improve website functionality;
  • Maintain security; and
  • Support certain website features.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

You may configure your browser to refuse or limit cookies. However, disabling certain cookies may affect website functionality.

14. WEBSITE ANALYTICS

We may use analytics and similar technologies to understand how visitors interact with our website.

This information may include:

  • Pages visited;
  • Time spent on pages;
  • Browser and device information;
  • Approximate geographic information;
  • Referring websites;
  • IP address or similar technical information; and
  • Other website usage information.

Analytics information may be aggregated or otherwise used to understand website performance and improve our services.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, scheduling services, payment platforms, social media platforms, or other external services.

Examples may include appointment scheduling, forms, payment processing, or other services provided by third parties.

Once you leave our website or interact directly with a third-party service, that third party’s privacy policy and terms may apply.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

16. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, storage system, or method of Internet transmission can be guaranteed to be completely secure.

You should exercise appropriate caution when transmitting sensitive information over the Internet.

17. DATA RETENTION

We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and healthcare records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information and applicable legal requirements.

18. YOUR PRIVACY CHOICES

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the ability to:

  • Request information about how your personal information is used;
  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request deletion where legally applicable;
  • Withdraw certain forms of consent;
  • Opt out of promotional communications; and
  • Opt out of SMS communications by replying STOP.

Certain information may be exempt from deletion or other requests because of legal, regulatory, healthcare, security, or other legitimate requirements.

19. MARKETING COMMUNICATIONS

If you provide appropriate consent, we may send you promotional communications through email, SMS, or other communication channels.

You may unsubscribe from promotional emails by using the unsubscribe mechanism contained in the applicable email.

For SMS communications, reply STOP to unsubscribe.

Opting out of promotional communications does not necessarily prevent us from sending non-promotional service-related communications when permitted or required.

20. CHILDREN’S PRIVACY

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can evaluate and take appropriate action.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information regarding our privacy practices.

22. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Leo Express Medical Care
4364 Forest Hill Blvd
West Palm Beach, FL 33406

Phone: (561) 508-7318
Email: health@leoexpressmedicalcare.com

Website: https://leoexpressmedicalcare.com/